Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most common questions

General Questions

GENERAL QUESTIONS

Ordering & Minimums

Is there a minimum spend to place an order?
Nope! Whether you’re grabbing a single steak or restocking your freezer, you can order as little or as much as you like. We're happy to serve, regardless of order size.
What if I don’t hit the $150 minimum for free delivery?
No problem — smaller orders are still welcome. Orders below $150 will incur a flat island-wide delivery fee of $15. Prefer a more personal touch? You can also place your order through WhatsApp at +65 8012 8447.

Payments & Pricing

How do I pay for my order?
All our online prices are based on estimated weights with fixed pricing — what you see at checkout is exactly what you'll pay.

For high-value or specialty items, we recommend reaching out via WhatsApp to get the actual weights before confirming your order. This helps ensure you get exactly what you’re looking for.
What payment methods do you accept?
We accept debit and credit card payments online.
Why is my final bill different from what I saw online?
It usually won’t be — unless we need to swap or remove an item due to availability. We’ll always contact you first before making any changes.

Ordering via WhatsApp

Can I place my order through WhatsApp?
Absolutely! Ordering via WhatsApp is quick, easy, and perfect if you need recommendations, accurate weights, or help choosing cuts.

Here’s how it works:
1. Whatsapp us at +65 8012 8447
2. We’ll reply with suggestions, pricing, and confirm your delivery or pickup date
3. You’ll receive a PayNow QR code from us
4. Make payment and send us a screenshot of the confirmation
5. Your order will be delivered or ready for collection as arranged

Order Confirmation & Amendments

How do I know my order is confirmed?
After checkout, you’ll receive an email with your order details and order number. 
If you don’t see it, check your spam folder. 
Still nothing? Reach out to us at hello@meatkrafters.sg or WhatsApp us at +65 8012 8447.
I forgot to add something to my order — can I amend it?
Of course! Just drop us a message via WhatsApp. As long as your order hasn’t been packed for delivery, we’ll be happy to help.

Delivery & Self-Collection

Can I choose a delivery time slot?
Our standard delivery hours are 1pm to 6pm daily, based on the date you select at checkout.

As long as the minimum order is met, we’ll do our best to accommodate specific delivery time requests, but this depends on our delivery team’s availability. Additional fees may apply for fixed time slots.
When will I receive my order?
Your items will be delivered on the date selected at checkout.

If for any reason no date was selected, please WhatsApp us at +65 8012 8447, and we’ll help you arrange the delivery.
Do you deliver on public holidays and weekends?
Yes! We deliver daily, except on the days we’re closed.
What days are you open?
The easiest way to check our opening hours is to refer to our Google Opening Hours, which are always kept up to date.
Can I collect my order?
Yes you can! Simply choose your preferred self-collection slot on our website — you can book your slot up to 1 month in advance.

Storage & Shelf Life

Storage & Shelf Life
• Chilled items: Best consumed within 3 days if stored in the fridge. For longer storage, check the expiry date on the packaging.
• Frozen items: Please refer to the expiry date on the packaging.

Issues, Returns & Cancellations

I have an issue with my order — can I get a replacement or refund?
Yes. As long as there’s a valid reason, we’ll make things right. 
Please note the following:
• Items must be in original packaging, with labels intact
• Must be properly stored (chilled/frozen)
• No signs of tampering or mishandling
• Returns can only be made at the point of delivery
Can I cancel my order?
Yes — as long as we haven’t started preparing your order or ordered the items on your behalf.

To cancel, just WhatsApp us at +65 8012 8447 with your name and order details as soon as possible. A credit card fee charge and admin fee of 5% will be deducted from the refunded amount.

Technical Issues

Is your website always available?
Our online store runs 24/7. If the site is down for maintenance, you can still reach us via WhatsApp, phone, email, or social media.
Ran into an issue at checkout?
If your card was charged but the order didn’t go through, check your statement and contact us right away — we’ll sort it out and make sure you're not overcharged.

WINE RELATED QUESTIONS

Do you provide refunds on wine purchases?
We do not provide any refunds on any of the wines (even if it is corked (2-6% of wines are statistically corked). The responsibility is on the purchaser to take the risk on the bottles. (Every effort has been taken on purchasing from reliable sources and kept at temperature and humidity controlled warehouses).

VENDING MACHINE RELATED QUESTIONS

How does the vending machine work?
Our vending machines use a smart payment system — similar to how hotel check-ins or petrol stations like ESSO work. When you use the machine, a pre-authorised amount is held on your credit card temporarily.

Here’s what happens next:
• If you take an item:
Let’s say you grab a $9 pack of soup — your card will only be charged $9, and the rest of the held amount will be released. Do note that the release of the remaining amount can take up to 2 weeks, depending on your bank.

• If you don’t take anything:
No worries — the full pre-authorised amount will be immediately released.
Why is this different from regular vending machines?
Most vending machines require you to select and pay for a specific item before dispensing.

Our vending machines let you open the door, browse freely, and only charge you for what you take once the freezer door is closed. It’s a smarter, more flexible way to shop on the go.